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Including Stakeholders in The Design of Home Care Systems
Workshop: 23rd October 2007, University of Glasgow

Lloyds-TSB Foundation Logo


See the workshop report for the presentations at this event, and conclusions drawn from the discussions. Copyright in the talks remains with the authors and their employers. Also see the workshop analysis for lessons drawn from this event.


Top Floor, Computing Science Building, Lilybank Gardens, University of Glasgow (location D16 on the map, adjacent to the Queen Margaret Union and opposite the rear entrance of the Boyd Orr Building)


This event was supported financially by the Lloyds TSB Foundation for Scotland and endorsed by the Royal Society of Edinburgh.

The theme of this MATCH workshop was to explore the benefits of including a variety of stakeholders in the design of home care technology.

This workshop was an opportunity for the various stakeholders of home care technology to come together and share viewpoints and experiences with home care technology. It provided a rare insight into alternative views and practices that could enhance the experience of designing, implementing, or using home care technology.

The event included a panel of invited presentations from experts in each of the stakeholder categories, followed by a group design exercise. The workshop concluded with an interarctive session on the lessons learned within and between the stakeholder groups.

Target Audience

This event was aimed at those who considered themselves to be involved or interested in home care technologies, including:

  • people living at home receiving formal or informal care (with or without technology)
  • people who care or help to care for someone, whether formally or informally
  • health professionals
  • social care professionals
  • technology manufacturers or providers
  • technology researchers and designers
  • policy/decision makers involved in making financial or legislative decisions regarding the use of home care technology.


The aims of this event were:

  • to bring together the full variety of stakeholders in home care technology
  • to identify and understand the full range of home care technology needs and goals
  • to engage in a design exercise that demonstrates the potential of including stakeholders in the design of home care technology.


The following photos illustrate some of the activities on the day.

Marilyn McGee-Lennon (University of Glasgow) introducing the workshop aims

Margaret Gray (end user), Kathryn McNab (West Lothian Council), David Boddy (University of Glasgow), Claudia Pagliari (University of Edinburgh) and Nigel Barnes (BT) participating in a panel discussion

Breakout group including Evan Magill (University of Stirling) and Nubia Gil (University of Dundee) from MATCH

NubiaAndreas Kominos (Glasgow Caledonian University), Marilyn McGee-Lennon (University of Glasgow) and Julia Clark (University of Stirling) presenting results of stakeholder design exercise


The invited speakers are listed under the panel session below.

09.30   Registration

10.00   Overview and Introduction to MATCH

Dr. Marilyn Rose McGee-Lennon, Computing Science, University of Glasgow

Marilyn is a Senior Research Fellow in Computing Science at the University of Glasgow. Her research interests include the design and evaluation of health care related technology, multimodal interaction, and requirements engineering for home care technology.

10.15   Experiences in Home Care Technology - A Stakeholder Panel

Nigel Barnes, Pervasive ICT Research Centre, BT Group Chief Technology Office

Nigel Barnes leads the Telecare Research Group within BT's Pervasive ICT research centre at Adastral Park near Ipswich. He has been involved in telecare research at BT for the last ten years, focusing on the use of non-invasive monitoring to provide proactive alarm and long-term wellbeing monitoring solutions. He is leader of the Liverpool Telecare Pilot that BT has been operating with Liverpool City Council and Liverpool Direct Ltd. for the past three years. He now leads BT's involvement in the DTI collaborative project called SAPHE (Smart and Aware Pervasive Healthcare Environment).

David Boddy, Research Fellow, Department of Management, University of Glasgow

David Boddy is Research Fellow in the Department of Management at the University of Glasgow. He teaches courses for experienced managers on organisational behaviour and on the management issues raised by computer-based information systems, which has been the main focus of his research. Books include Management: An Introduction (2008, 4th edition); Managing Projects: Building and Leading the Team (2002, 2nd edition), and Managing Information Systems: An Organisational Perspective (2008, 3rd edition). He has recently published in Journal of General Management, Journal of Management Studies, Journal of Information Technology, and in New Technology, Work and Employment.

Kathryn McNab, Occupational Therapist, Home Safety Service, West Lothian Council

Kathryn McNab is an occupational therapist and registered manager. She works with West Lothian Council as Team Leader of the Home Safety Service. The team provides a technology service to around 3000 clients of all ages who are vulnerable, living in the community, and who have an assessed need for the service. Her work includes an interesting mix of direct client contact, staff support/management, and operational management/development.

Claudia Pagliari, Senior Lecturer, Centre for Public Health and Primary Care Research, University of Edinburgh

Claudia Pagliari is a Senior Lecturer in Primary Care at the University of Edinburgh, where she chairs the eHealth Interdisciplinary Research Group. She is involved in a broad programme of research on healthcare ICT (Information and Communications Technology), including horizon-scanning reviews, qualitative and survey studies, and clinical trials. This includes studies of remote telemonitoring and telehomecare for the management of chronic disease, amongst other related topics. She is interested in the implications of emerging ICT for the organisation and delivery of healthcare, for society as a whole, as well as in their impacts on healthcare quality and safety and patient-centred outcomes. She has recently been appointed as academic director of the new international MSc in Healthcare Informatics run jointly by the University and the Royal College of Surgeons in Edinburgh.

11.15   Tea/Coffee

11.30   Introduction to Design Exercise

11.35   Design Exercise in Mixed Stakeholder Groups (Part 1)

12.45   Lunch

13.30   Design Exercise in Mixed Stakeholder Groups (Part 2)

14.15   Group Presentations

14.45   Stakeholder Group Discussions

15.45   Lessons Learned (reports per stakeholder group)

16.15   Closing Remarks

16.30   Workshop Close

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